eCCB support

If the CCB finds your claim compliant, meaning it can move forward, you will be sent an Order via email stating that you now have 90 days to either serve your claim on the respondent(s) or get them to waive service. The order to proceed to service will provide all the documents you need to serve and instructions. You may only serve the documents authorized by the CCB with your claim.  

If the CCB finds your claim noncompliant, you will also be notified via email. The notice will let you know the CCB’s reasons and give you 30 days to fix your claim.

Fill out the claims form in eCCB, which will walk you through questions and allow you to build and file your claim. You will want to gather information on the respondent(s), your allegations, and key documents before you start. Once you submit a claim, a Copyright Claims Board staff attorney will do a preliminary review to determine whether it gives enough information to the respondent and complies with applicable law and regulations. You can view the status of submitted claims on your dashboard and will also receive status change notifications by email.

No. When an attorney is filing on a claimant‘s behalf, attorneys can file claims and track their status through eCCB. Claimant registration is only required if the claimant has a need to review the status and details of their claim or make their own filings.

Yes. You can add your colleagues’ email addresses on the Review Submission page, which is the final page displayed before you submit a filing to the Copyright Claims Board.

A participant is an individual or organization involved in proceedings filed before the Copyright Claims Board. Attorneys may file on behalf or participants, or self-represented participants may file on their own behalf.

Users cannot remove filings after the submission is completed.  If the filing was part of your initial claim or response, you may file an amended claim or response, depending on the timing.  
If the document was part of later filings (for example, a request, or a party statement), you can file another document, clearly noting that it is correcting an old document.  

Note: There may be limitations on this depending on the timing of the attempted correction. There may also be times where the Copyright Claims Board may direct a filer to re-file a document that was filed incorrectly, or to correct an erroneous or inaccurate entry.

To locate information for a specific case, click the “Case Search” link located in the header on any page. 

You can search for a case by entering relevant terms in the text search box, including a docket number or party name.  Once you find the case you are looking for, you will be able to review a list of the documents that were filed in that case and, in most circumstances, the documents themselves.

When a document is filed, all parties currently in the proceeding immediately receive an email notifying them of the filing with a link to the document.  When you receive this email, you will know that your document has been received by the CCB.  

Note: The term “parties currently in the proceeding” does not typically include a respondent until service has been accomplished, the opt out period has passed, and the proceeding is considered “active.”  Similarly, you will receive notice through email when the Copyright Claims Board, or other parties, file documents on a docket that you are a party to.

Filer is a general term for a person who files documentation with the Copyright Claims Board. Filers must register as an eCCB user.  When you register, you will need to pick the appropriate user role (for example, attorney, self-represented party, or authorized corporate representative) as listed on the registration page.

A filer encountering technical problems with an eCCB filing must immediately notify the Copyright Claims Board of the problem by email to [email protected] (or if by telephone, followed promptly by email confirmation).  

The email must be sent to all parties currently in the proceeding. The filer should attach the filing to the email. The filing date will match the timestamp in the email.  

The CCB may upload the filing to eCCB, but it may also direct the filer to file the document on eCCB when available. 

Filers are responsible for marking documents as restricted when they contain personally identifiable information, or sensitive or confidential information, as described in a protective order.

When filing a document, click the restricted document checkbox before uploading the document. 

Restricted documents will be displayed with a closed padlock icon. Public documents will be displayed with a globe icon. 

In the uploaded documents list, you may change the restricted status by clicking on the icon. The status may be changed at any time prior to submission to the Copyright Claims Board.  

A restricted document filing MUST be accompanied by a request to seal the filing and keep it restricted.  The Board will then determine whether the filing should remain restricted. You must have a good reason for asking that a document be restricted and should review the rules on when you may restrict documents from public access.

Yes. During the upload process, you should upload a restricted and a redacted version of the same document. Carefully select the right access permissions for each document.  

Please note that a restricted document filing MUST be accompanied by a request to seal the filing and keep it restricted.  The Board will then determine whether the filing should remain restricted. You must have a good reason for asking that a document be restricted and should review the rules on when you may restrict documents from public access.

There may be limitations on editing a document depending on the timing of the attempted correction and the type of document you’ve filed. As for claims or responses, you can seek leave to amend those filings, and there are certain times when you can freely amend a claim or counterclaim. You should consult the Handbook or the regulation governing Active Proceedings for further guidance.

As for errors in other documents, there may be times where a Copyright Claims Board staff attorney may direct a filer to just file a “corrected” document. If you have questions regarding how to correct an error on a document (that is not a claim or response) you should contact a Copyright Claims Board staff attorney for instruction on how to proceed.

Registered users, associated with a case, are notified by email when new documents are filed in that case. Users can also review current case information via the case details page.

From your user Dashboard or from a page associated with one of your cases, you can click on the “File in existing case” button.”

Yes. Attorneys can add clients, and groups of multiple clients, in the client management portion of their user profile. Attorneys may add these clients and client groups to cases when applicable during the filing process.

A claim must be accompanied by the required filing fee at the time of submission. Otherwise, the claim will be rejected. Submitting your payment will be the last step in the claim filing process, after all information regarding the claim has been entered.

Depending on the timing, you may be able to amend your claim. Amending a claim is not subject to any additional fees. 

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First, you will need to create an account in eCCB. Then, you will need to find the correct case by clicking on “Case search” from your Dashboard. After you have found the correct case, select “View” and the case details will appear. There will be a button on this page to “Link yourself to case.” Click on that button and follow the instructions on the pages that appear and provide the required information. After you click “Agree and Submit,” the CCB will review your request to link yourself to the case and will approve if the information is sufficient.

There is a drop-down box when you file a document to request that it be restricted from public view. You will be responsible for marking documents as restricted when they contain personally identifiable information, or sensitive or confidential information. When filing a document, select restricted document from the dropdown menu before uploading the document. Restricted documents will be displayed on the docket with a closed red padlock icon. Public documents will be displayed with an open blue padlock icon. In the uploaded documents list, you may change the restricted status by clicking on the icon. The status may be changed at any time prior to submission to the Copyright Claims Board. A restricted document filing (also called a filing under seal) MUST be accompanied by a redacted copy that may be included in the public record. The Board may remove a confidentiality designation from any material on its own or upon request from a party. You must have a very good reason for asking that a document be restricted and should review the rules on when you may restrict documents from public access.

In order to obtain a protective order, you should file a request for a standard or custom protective order in eCCB. You can do this by clicking on “File in existing case” from your Dashboard, selecting the correct document type, and following the provided instructions. The CCB standard protective order will be automatically granted and be in place upon the request of any party. A custom protective order must be agreed on by the parties and the parties must request that the Board allow their custom agreement to be effective.

If you are filing documents that contain personally identifiable information or sensitive or confidential information as described in a standard or custom protective order, you will be responsible for marking the documents as restricted from the dropdown menu.

Please note that there are some categories of personally identifiable information that should always be redacted regardless of whether discovery material has been designated as “confidential.” Please see the Active Proceedings regulation for these categories.

To update your contact information, access your profile by clicking the user icon at the top right of your screen and select Manage your user profile.

An eCCB user ID may be used only by the person to whom it is assigned. The person to whom an eCCB user ID is assigned is responsible for any document filed using that ID. A legal secretary or other authorized employee who wishes to file on behalf of an attorney should register under the user role “Attorney designee.”

Once you login, you should click the user icon at the top right of your screen and select Manage your user profile.

In order to create an eCCB account, you will need to click on the “Register” button from the eCCB Homepage, and then follow the steps to create an account in eCCB.

Registration allows you to file documents related to CCB proceedings, send and receive electronic delivery of documents, and/or review prior case documents.

Even if you are not involved in a case, members of the public can view unrestricted documents without registering.

To locate information for a specific case, click the “Case Search” link located in the header on any page. You can search for case by entering relevant terms in the text search box, including a docket number or party name. 

After you click on the case caption or the view button, you can review searchable lists of documents and participants. You can also view public documents and participant information as well.

To locate information for a specific case, click the “Case Search” link located in the header on any page. You can search for case by entering relevant terms in the text search box, including a docket number or party name. 

After you click on the case caption or the view button, you can review searchable lists of documents and participants. You can view public documents and participant information as well.

You can search dockets and view public documents without registering or logging into eCCB. In order to view restricted documents, you will need to register and be a participant on a case.

Restricted documents are displayed with a lock icon. Only permitted, registered users associated with a case may view these documents.